Season Ticket Member benefits now include tickets to at least one away match!

Let’s take this party on the road! Season Ticket Member benefits* will include tickets to at least one away match of the member's choice** for the upcoming season. From New York to Nashville and Atlanta to Kansas City, rep Charlotte FC, wherever you’d like to travel.

Community Season Ticket Members do not qualify for this benefit - but upgrade options are available.

• How do I claim tickets?

Please utilize the link sent directly to your Charlotte FC Season Ticket Member email. Upon selecting the match you would like to attend, you will be asked to enter credit card information should you not utilize the ticket. One penny will be charged per seat if your request is approved. If you request additional matches beyond what your account is eligible for, your request will be automatically denied.

• My request is showing an error: Am I doing something wrong?

Please be sure you are using the email registered with your Charlotte FC Season Ticket Member account. Only the email associated with your account will be recognized for request eligibility.

• I am eligible for 3 matches, but it only allows me to select one. Am I doing something wrong?

Match requests must be submitted in individual transactions. Complete the request for your first match and return to your link to request the following 2 matches individually.

• I am receiving an error when entering my credit card- what do I do?

Attempt another browser to complete your request for any credit card errors.

• Will I receive information from the club on the status of my request?

All communication regarding status updates will come from the email address support@conciergelive.com.

• Will the Club provide travel and stay accommodations?

The Crowns Up & Away Program includes match tickets only. You are solely responsible for any additional costs and expenses and assume the risk specific to travel.

• What if I claim tickets but am unable to attend?

If your request to cancel falls within the 30-day window and you fail to attend the match, you will be charged our cost of securing the tickets to your credit card on file.

• Can I sell or transfer tickets I am awarded for the Away Ticket Program?

This benefit is exclusive to Season Ticket Members. Tickets cannot be sold or transferred, Charlotte FC Season Ticket Holders should be prepared to be in attendance to rep the Crown!

• How do I validate that I attended the match?

Within five (5) days of the match, you will need to send a photo of you attending the match to awaytickets@charlottefootballclub.com. If the photo is not received, the credit card on file will be charged for the value of the tickets for which the club paid.

• What happens if a match is canceled?

The club will contact fans in the event of cancellation or postponement. If you aren't able to attend the match's rescheduled date, the club will work to find additional solutions to select a different match based on availability.

Program Terms & Conditions

For any questions, please email awaytickets@charlottefootballclub.com